Terms and Conditions

1. Legal notice and owner identification

BLUE ZEBRA LABS, S.L. · Tax ID (NIF) B88890629
C/ Saragossa, 95, ent. pta. 3 · 08006 Barcelona (Spain)
Contact: legal@bluezebralabs.com

The owner identified above operates this website (www.bluezebralabs.com) and the BlueZebra platform. Accessing or using the site and the service implies acceptance of these terms.

2. The service

BlueZebra provides AI-based receptionists that serve a business’s customers through channels such as phone, WhatsApp, web chat or email, and manage appointments and bookings, as described on this site and in its specialization sections. Specific features may vary by plan and evolve over time.

3. Accounts and access

Using the platform requires an account. The customer is responsible for the accuracy of their data, the safekeeping of their credentials and the use made from their account, as well as for having a legitimate basis for any third-party data processed through the service.

4. Prices and billing

The service has a base price of €49/month for small businesses, which may increase depending on team size and business type. Monthly fees include usage plans; excess usage may incur additional charges. Each customer can find the detailed costs of their service in the private Billing section of the platform. Unless otherwise stated, prices do not include taxes.

5. Acceptable use

The service may not be used for unlawful purposes, to send unsolicited communications, to infringe third-party rights, or to attempt to compromise the security or operation of the platform.

6. Intellectual property

The site, the platform, the trademarks and their contents are owned by Blue Zebra Labs, S.L. or its licensors. No rights are granted beyond use of the service in accordance with these terms.

7. Liability

The service relies on external technology providers (for example, telephony, messaging or artificial intelligence), so interruptions or limitations beyond our control may occur. To the extent permitted by law, the liability of Blue Zebra Labs, S.L. is limited to the amounts paid by the customer in the 12 months prior to the event giving rise to it. AI-generated responses may contain errors; the customer must supervise business-critical information.

8. Changes

We may update the service and these terms. Relevant changes will be communicated with reasonable notice; continued use implies acceptance.

9. Governing law and jurisdiction

These terms are governed by Spanish law. Unless mandatory rules provide otherwise (in particular for consumers), the parties submit to the courts of Barcelona.